Privacy Policy

Karrera Terms & Privacy Policy

WARRANTY AND TERMS

In these conditions: "The Company" means Kmate Pty Ltd acting as Trustee for Kmate Unit Trust, trading as: Karrera ABN: 36 512 820 728
"The purchaser", "buyer", or "customer" means the person, firm or company ordering or buying goods from The Company.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Initiating a warranty claim:

Warranty is offered by The Company and can be contacted for the purpose lodging a warranty claim at support@karrera.com.au, or telephoning 03 9790 0055 during business hours. The benefit of the warranty is in addition to the guarantees provided under the Australian Consumer Law. Action to remedy the problem may include instruction on proper use. The Company may require pictures of the defect which must be supplied. When accepted, Consumer must return the goods within 14 days of the RA being issued (or a reasonable period of time agreed to by the company and The purchaser). Purchases completed in currencies other than AUD will be converted to AUD at the time of refund. The AUD price at the time of purchase is considered the original value of the goods regardless of the currency used as payment. Refunds may be issued in AUD or the original currency if required, and will be calculated at the currency conversion rate at the time of refund.

Payment of Goods:

The Company and the Purchaser expressly agree that until the Company has been paid in full for the goods comprised on this or any other sales contracted between them full legal title remains with The Company. Notwithstanding the preceding condition all risk in respect of the goods shall be assumed by the buyer upon delivery. The buyer shall examine the goods immediately the goods are delivered. Whilst The Company will use its best endeavours to deliver the goods in accordance with the buyers requirements, the company will not be liable for any consequence of late delivery however caused, either with the original purchase and delivery of the item, or any subsequent delays in having the item repaired and returned, or issuing any refund.

Products on Presale:

Where Goods are advertised to be 'On Presale' the Buyers acknowledge that they are entering into a contract of sale with an anticipated future dispatch date for the Goods they have purchased.
The dispatch date stated in the advertisement is an approximate date and we reserve the right to change this date at our discretion. If the date is changed to a date which is materially later than the previously advertised date, where possible, we will endeavour to inform the customers who had purchased this product with an earlier anticipated date of dispatch. In the event we are able to dispatch the Goods earlier than the date noted in our advertisements, we will do so without further notice to the customers.
By purchasing the Goods on presale Buyers accept all terms governing the use of this site and acknowledge that they have entered into a legally binding contract of sale and will not be granted a right to terminate the purchase.

Change of mind and purchases made in error:

We do not offer change of mind returns on any of the products offered for sale on our site. Please review diligently all the information tabled in the product advertisement to ensure that the product is suitable for your needs prior to committing to purchasing the product.

Terms for Contactless Click and Collect Offer:

• Full payment is required to be processed prior to collection of goods. If payment is being processed by EFT or direct deposit to our bank account, clear funds must be received in our bank account prior to collection of goods.
• Only select goods purchased via the telephone or the following websites are available for collection: Karrera.com.au, Klika.com.au, Powertrain.com.au, Kahunaplay.com.au and Ebay.com.au
• Collection is available from 41-45 Mills Road, Braeside Victoria, during our standard operating hours.
• When collecting your goods please follow the instructions outlined in the SMS or email in relation to the collection.
• Ensure you bring an appropriate vehicle to fit the goods purchased and that you bring support to assist you load the goods to your vehicle, as our staff are not permitted to assist in the loading process.
• Our staff will place the goods next to your vehicle and confirm your purchase details whilst maintaining social distancing. Once details have been confirmed the product will be released into your possession. Please inspect the goods thoroughly as we will not accept claims of damage in transit once you have taken possession of the goods.
• Do not leave the vehicle until such time as our staff leave the vicinity.
• At all times, you are required to maintain social distancing with our staff and customers.
• We reserve the right to vary these terms and conditions at any time. We urge you to review these terms regularly.
• We reserve the right to suspend the click and collect services at any time, without notice.

30 Day Money Back Return Policy

At Karrera we stand behind our products! That is why we offer a 30 Day Money Back Policy for select products.
Only the products which are explicitly advertised in their product listings as qualifying for a 30 day change of mind return, purchased at karrera.com.au (and not any other reseller or platform) are able to be returned for change of mind purposes under this policy. All returns are subject to the Karrera Terms and Conditions.
You can contact us within 30 days of the date noted on your invoice and organise to return the Product and receive either a store credit or refund of the purchase price of Your Product (excluding initial delivery charges and less a delivery expense we incurred if the item was advertised as "free delivery", to be confirmed by Karrera prior to the refund or store credit being processed).
Whilst change of mind returns are available for specific products, for all other products, change of mind returns are not permitted.
• To qualify to return an item under this Policy, Products must be in original unopened and unmarked packaging, along with all included accessories and manuals, be in new pristine condition suitable for resale, and must not be damaged or used in any way by the customer during the time the item is in the customer's possession.
• In order to organise a return under the 30 Day Money Back Return Policy You must notify Karrera via email or phone within 30 days of the date noted on the invoice of Your Product and request a return under this Policy. You must comply with the directions of Karrera’s staff in order for the return to be effected.
• Where the Product qualifies for a return under our 30 Day Money Back Guarantee, the store credit or refund provided will be equal to the price of the Product being returned, less the initial delivery charges as per Your Order Confirmation and the delivery fees We incurred if the item was sold with "free shipping".
• The 30 day period within which You are eligible to make a return under this Policy commences on the date noted on the tax invoice for Your Product.
• The Product must be returned to Karrera within 10 calendar days of Your request to return Your Product under this Policy being approved by Karrera.
• You must return the Products for which You are seeking a store credit or refund at Your own cost and You must comply with the directions for returning the Product that Karrera staff provide to You. You will remain responsible for the goods until such time as they are received at the address supplied by Karrera’s staff. Karrera will accept no liability for any loss or damage which may occur during transit.
• After receiving the returned Product, Karrera will as soon as practicable assess the returned product and issue a store credit or refund as soon and You will be provided with an e-mail acknowledgement of same.
• Should Your Product be returned in a condition which Karrera’s staff deem to be in breach of the 30 Day Money Back Guarantee Policy, You will be required to pay the shipping costs for its return to you or arrange collection within 7 days of being notified of Karrera’s staff’s determination.
• Karrera reserves the right to make changes to this Returns Policy without notice or delete it its entirety at its sole discretion.
• Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.

$5 Off First Purchase:

• This offer entitles new subscribers to receive a one time, $5 discount off their first order over $100 (excluding shipping costs). Voucher is valid for 3 calendar days
• To qualify as a new subscriber, the user must not:
• Be registered on our email database;
• Have previously purchased a product from us.
• By subscribing to our database, the subscriber accepts and acknowledges that their email address will be used for marketing purposes.
• A valid email address must be provided to qualify for this offer. Subscriber must receive the voucher code via email to qualify for this offer, and this voucher code must be used at checkout by the subscriber to redeem the $5 voucher.
• We can suspend, stop or prevent any user from using a voucher code at our full discretion.
• We can cancel this promotion at any time at our full discretion, without any further notice.
• This offer cannot be used in conjunction with any other offer.
• We reserve the right to suspend the click and collect services at any time, without notice.

Short or long-term failure:

The Company guarantees to the purchaser that the goods will be free from defects caused by faulty materials or poor workmanship for a reasonable period of time based on the product's value and intended purpose (i.e, generally no longer than 12 months from the date of purchase for domestic use, unless it is reasonably expected to be a longer period of time) and for a period no longer than 90 calendar days from the date of purchase for commercial use unless otherwise stated in the listing or advertisement at the time of purchase. This warranty does not cover minor accessories or attachments or consumable parts, including but not limited to, chainsaw chains, pull starts, cutting blades or discs, instrument strings, product bags and cases, and carry straps etc. Examination by The Company of such goods (or photos of the faulty goods if requested) shall disclose to its satisfaction that such defects exist and have not been caused by misuse, neglect, accident, improper storage, installation or handling, other incorrect or lack of proper maintenance, opening cartons with blades, or by repair or alteration not affected by the company.

Defects and failures not covered by warranty include, but are not limited to:

• Damage due to user misuse or use in a manner contrary to the operating instructions
• Damage resulting from the item being used in a manner other than originally intended as advertised
• Improper or neglected maintenance including oiling and cleaning where required
• Improper storage or neglect to properly prepare the item for storage
• Exposing products to the elements where the product advertisement does not specifically state that the product is weatherised or can be left outdoors.
• The user’s inability to properly use the item
• Failure due to improper user installation or assembly
• Damage cause when assembling, tuning, or adjusting the product
• Dismantling or modifications carried out to the product without obtaining prior written approval from us.
• Cuts and scratches etc such as those caused by opening packaging with blades or knives
• Items sold as ex-demo, or used unless otherwise stated in the advertisement at time of sale Items, parts, and accessories not covered by warranty include, but are not limited to:
• Carry and storage bags and straps supplied as an accessory to the main product
• Belts and ropes supplied as part of the exercise equipment;
• Free gift or bonus items supplied with the main product Conditions for warranty under short-term or long-term failure:
• Warranty claims must be made within a reasonable period of time of the defect being discovered
• The product must not be used after any problem or defect is detected, failing which, all guarantees and warranties applicable to that product or part will be rendered void.
• Warranty claims are limited to the original warranty period from the date of purchase
• All warranties only apply to the original purchaser, and are not transferable
• The Company may require pictures of, or return of the faulty/damaged item(s) or parts
• Re-delivery of the repaired item or replacement parts will be at the cost of The Company where the warranty claim is found to be a legitimate claim under the terms of this warranty
• The Australian Consumer Law provides certain guarantees to consumers when they purchase goods and these guarantees cannot be excluded, restricted or modified. These consumer guarantees are different to, and separate from, this warranty, which is given voluntarily by the Warrantor. The time limit of consumer guarantees varies depending on the price and quality of the goods and may extend beyond this warranty or any applicable warranty provided by the manufacturer of the goods.
• On occasion The Company may supply a full or partial refund as compensation for item damage, failure, or restricted function, subject to this being permitted under Australian Consumer Law, and agreed to between The Company and the Purchaser.
• Unless otherwise stated in the advertisement this warranty does not apply to items sold as ex- demo, or used. DOA: Faulty or damaged on arrival warranty claims: This provision is an extension of the regular warranty condition for ‘Product Failure’ as described above and covers items damaged in transit, missing parts, partial delivery, or items having existing defects on delivery.
• The buyer must inform The Company by email or in writing within the reasonable period after delivery of the item being received in a damaged on arrival state.
• Cuts and scratches to the product caused by opening cartons with blades etc are not covered under warranty
• Unless otherwise stated in the advertisement this clause does not apply to items sold as ex- demo, or used

Returning items where requested by The Company:

• When required by The Company, goods may need to be returned to The Company to effect the warranty.
• No refunds or replacements will be issued prior to the returned goods or parts being received by The Company
• Goods must be returned using the freight method agreed to by The Company and the Customer which will be determined according to the product and product location. Items must be disassembled and packed to their original delivery state
• Return freight costs will not apply to goods found to be in working order or where the fault is other than originally described by the customer in the course of making the original warranty claim
• Items must be authorised for return by The Company prior to the goods being returned. The Company will issue the customer a ‘Return Authority’ number (RA) which must be included with the returned item
• All returned goods must arrive back with The Company as soon as reasonably possible from the date the RA was issued
• In cases where the goods or parts must be returned to The Company for assessment and these goods or parts can be easily returned, Purchaser is to arrange return of goods using The Company’s approved freight delivery method at the purchaser’s expense and The company will reimburse the Purchaser reasonable return postage costs if the Company confirms that the product or part returned is faulty.
• If no fault is found, or products or parts exhibit signs of physical damage, or neglect, the Purchaser will be responsible for reimbursing The Company the shipping costs to and from the Purchaser, and inspections costs equating to $60.00 per hour, on a pro rata basis, relating to the time spent inspecting and checking the product or part returned.
• If a product is too large or too heavy and the Purchaser did not pick up the product from the Company’s premises, The Company will arrange for it to be returned to the Company at its expense, for inspection, within a reasonable period of time after being informed that a fault exists. Should no fault be found with the returned item or part, the Purchaser will be required to reimburse the company all shipping costs to and from the Purchaser, and inspections costs equating to $60.00 per hour, on a pro rata basis, relating to the time spent inspecting and checking the product or part returned.
• The Company may require up to 14 days after receiving the returned item to asses and/or repair the problem prior to initiating any return or refund Force Majeure The company reserves the right to cancel, vary or suspend the operation or contract of sales if events occur which are in the nature of force majeure including (and without prejudice to the generality of the foregoing) fire, floods, storm, technical failure, plant breakdown, strikes, lock-outs, riots, hostilities, non-availability of materials or supplies or any other event outside the control of the company and the the company shall not be held liable for any breach of contract resulting from such event. Australian Consumer Rights Consumer guarantees apply under the Australian Consumer Law. Nothing in these Terms and Conditions excludes the application of those guarantees. For more information about your rights as a consumer, see the Australian Consumer Law website at http://www.consumerlaw.gov.au. Additional item-specific warranty disclaimers: The Company will not cover specific warranty claims on products including, but not limited FACTORY REFURBISHED Where our listing notes that a product offered for sale is a Factory Refurbished item, it means that this product has been professionally restored to working order by a third party vendor. This product has been inspected, cleaned, and repaired to meet product classifications. This item may or may not be in its original packaging and may or may not exhibit signs of prior use, and cosmetic blemishes. It will be supplied with accessories and software specifically mentioned in our listing and not any other external guide or website. Advertising and website errors: The company takes all care to ensure products, features, and prices of current stock displayed are correct at all times. The company reserves the right to cancel and refund any purchase in full prior to dispatch for any reason including, but not limited to, errors in product description, advertised product price, or quoted shipping costs. In such cases the transaction may be cancelled and the full price paid will be refunded. Any such errors are unintentional. All photographs of products are used for illustration purposes only. The colour and shade of product may vary due to manufacturing runs and users' screen resolutions and does not give rise to claims for refunds of replacements.  All pricing is subject to change. We reserve the right to make adjustments to pricing, products and service offerings for reasons including, but not limited to, changing market conditions, product discontinuation, product unavailability, manufacturer price changes and errors in advertisements. All orders are subject to product availability. We make every effort to ensure the accuracy of the information published in our catalogs, flyers, advertisements and on our Web site(s). However, the documents and graphics published may contain technical inaccuracies or typographical errors. We make no representations about the suitability of the information and graphics presented. All such documents and graphics are provided "as is" without warranty of any kind. 24 HOURS DISPATCH Please note that 24 hr dispatch will be carried out during business hours from Monday to Friday.

Security Policy

The Company reserves the right to make changes to our Returns Policy without notice or delete it its entirety at its sole discretion. Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.  Lowest Price Guarantee Should Karrera offer for sale a specific product pursuant to a promotional slogan of Lowest Price Guarantee, we promise to beat a competitor’s price by $0.01 during the specified promotion period:
• Product must be identical and brand new in the box.
• Product must be in stock with an authorised vendor (no auctions, group buying sites, daily deals sites, eBay, grey imports or wholesale distributors)
• Competitor’s price must be publicly advertised during the Lowest Price Guarantee promotion period.
• Price must include all costs including any shipping charges. If the advertised price is for pick- up only we reserve the right to charge a delivery service fee.
• Maximum one unit of the product will be supplied per unique purchaser and unique postal address.
• Competitor’s price must be publicly advertised during the Lowest Price Guarantee promotion period. Your privacy is important to us. This privacy policy sets out how The Company uses and protects any information that you give use when you use this website. Karrera is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Karrera may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. During purchase, we may collect the following information:
• Name
• Contact information including email address and contact phone number
• Demographic information such as your delivery address

What we do with the information we gather for a purchase Personal information is stored for record-keeping, tax obligations, and warranty purposes only. Your email address may be used in transactional emails to provide you with information regarding the status of your order and for after sales support. We may contact you by eMail regarding future offers we think may be of interest. We do not sell or share any of your personal information with any 3rd parties except where such information is required to finalise your order such as passing relevant information to courier, postal services responsible for delivering your order.
By adding your email address and/or phone number to the subscription email field in our Subscription Email, Back in Stock Notification, Checkout Page Subscription, Triggered Email marketing tools, and providing it via the telephone, you acknowledge and agree to have your email address added to our email database for marketing purposes across the Klika Group of websites, including but not limited to Karrera.com.au, Klika.com.au, Powertrain.com.au, Kahuna.com.au, Sarantino.com.au, and any other website or domain name Klika Group may acquire or launch in the future.
You can opt-out from our email database at any time by using the unsubscribe links in the marketing emails you receive, or by contacting us via email or phone.
You can opt-out from our phone database at any time by using the unsubscribe function in the SMS/MMS marketing communication you have received.

Privacy Policy

Your privacy is important to us.
This privacy policy sets out how the Company uses and protects any information that you give us when you use this website. The Company is committed to ensuring that your privacy is protected in line with your rights under the Privacy Act 1988 (Cth).
Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Company may change this policy from time to time by updating this page.
You should check this page from time to time to ensure that you are happy with any changes.
During purchase, we may collect the following information:
• Name
• Contact information including email address and contact phone number
• Demographic information such as your delivery address
What we do with the information we gather
Personal information is stored for record-keeping, tax obligations, and warranty purposes only. Your email address may be used in transactional emails to provide you with information regarding the status of your order and for after sales support. We may contact you by email regarding future offers we think may be of interest.
We do not sell or share any of your personal information with any 3rd parties except where such information is required to finalise your order such as passing relevant information to the courier, postal services responsible for delivering your order.

Delivery

Bulky Goods:
The cost of shipping bulky/heavy products depends on the destination postcode. Unfortunately, we cannot guarantee door to door delivery for every area. Deliveries to rural areas and towns may require the goods to be collected from the nearest freight depot. (Please contact us for further details if you live in a regional location.) If for any reason you are not able to accept your goods on the day of delivery, a contact card will be left for you to call the nearest freight depot for collection. (Requesting redelivery will incur extra charges.) Delivery usually takes between 1 and 5 days although longer delays can be expected for locations outside major metro areas. In cases where we cannot deliver this item to your location you are welcome to arrange your own courier or collect the goods in person from our Melbourne warehouse. Drivers will deliver to the entrance to the building only and customer's assistance may be required in unloading the item once delivery to destination is made.

Next Day Dispatch:
"Next Day Local Dispatch" refers to us sending out your order within 24 business hours of its receipt by us and applies to products which we physically hold at our own warehouse. Products sourced, warehoused or delivered by our partner suppliers are excluded. We note that this not a representation of a next day delivery to the consumer, nor an absolute representation as there will be events outside of our control, resulting in delays in the dispatch of your order and will not warrant a refund or a discount to be applied to your payment.

Security:

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
As our store uses direct embedded payment systems provided by financial institutions our online servers do not store or have access to any credit card information provided during purchases except such details that are passed back to us from the card payment services such as the name of the cardholder and the last 4 digits of the card used.

How we use cookies:

A cookie is a small file which is placed on your computer's hard drive by your web browser. The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preference.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Subscription Emails and Triggered Subscription Emails:

By adding your email address to the subscription email field in our Subscription Email, Back in Stock Notification, Checkout Page Subscription, Triggered Email marketing tools and via the telephone, you acknowledge and agree to have your email address added to our email database for marketing purposes across the Klika Group of websites, including but not limited to Karrera.com.au, Klika.com.au, Powertrain.com.au, Kahunaplay.com.au, Sarantino.com.au, and any other website or domain name Klika Group may acquire or launch in the future.
You can opt-out from our email database at any time by using the unsubscribe links in the marketing emails you receive, or by contacting us via email or phone.
You can opt-out from our phone database at any time by using the unsubscribe function in the SMS/MMS marketing communication you have received.

Controlling your personal information:

You may choose to restrict the collection or use of your personal information in the following ways:
• If you would like to opt-out of our direct marketing emails you may do so at any time by writing to or emailing us at sales@karrera.com.au or following the link provided in the email.
• If you would prefer not to receive transactional email notifications related to the status and delivery of your order please email us at sales@karrera.com.au
• If you would like to opt-out of our direct phone (SMS/MMS) marketing you may do so at any time by using the unsubscribe function in the marketing communication received, writing to or emailing us at sales@arrera.com.au
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Data retention and destruction

When no longer required, personal information is destroyed in a secure manner or deleted.
You may request that your data be deleted from our records by contacting us phone or email:
Phone: 1300 456 283 ( +61 3 9790 0055 international )
Email: sales@karrera.com.au
Our contact details can also be found on our contact us page.